FAQ

FAQ
How do I place an order on 7Dubai.com?
Browse 7Dubai.com by exploring our homepage content, or via the main navigation and drop down menu. You can also use the search bar if you know what you are looking for.
On the product pages, choose your size and color (if needed), then click on "add to cart”, or “Buy It Now” if you are ready to complete your purchase, You will then be guided through the checkout process.

Can I cancel or modify my order?
If you wish to cancel or modify your order, please send an email to support@7dubai.com. Kindly note that orders cannot be cancelled or modified after they have been dispatched.

Do I need to create an account to place an order?
You can shop at 7Dubai.com without creating an account by using the Guest Checkout option.

However, we recommend you create an account as it allows you to:
• Track your orders and review past purchases
• Receive online credit into your account
• Store multiple shipping and billing addresses to expedite your checkout
• Save the contents of your shopping bag for later
• Access your current order details and history
• Book and review returns
• Add items to your wishlist
• View and share your wish list with family and friends
• Update your contact and personal information

I forgot the password to my account. What do I do?
If you have forgotten your account password, please click ‘Forgot Password’ on the ‘Sign In’ page and follow the instructions sent via email.

I cannot access my account. What do I do?
If you are unable to access your account please reset your password. Alternatively, please email support@7Dubai.com for assistance.

Is my personal information kept private?
Yes, 7Dubai.com is committed to data protection and your information will only be shared with necessary third parties who also abide by data protection law. For more information please refer to our Privacy Policy.

Is warranty available for 7Dubai.com products?
No, no warranty applies to purchased products.

Which payment methods do you accept for online purchases?
7Dubai accepts the following forms of payment for online purchases:
• Cash on Delivery (“COD”) only.

Which shipping options are available within the UAE?
Orders may take approximately 2 -5 business days for delivery (depending on your location).

Do you ship internationally and what are the shipping fees?
At the moment, we do ship to Turkmenistan only. Shipping cost already included to the product price.

Which courier service do you use?
We use various couriers for all deliveries. After your order has been dispatched, please arrange a suitable drop off time and location with them.

When I will receive my order?
Once an order is successfully submitted online, we will proceed it on the same day (if order placed before 2 pm) or next day, except Friday and UAE public holidays. Once your order collected by courier, you will receive Email or call from 7Dubai.com representative.